SHIPPING POLICY

Because We Care

At American Hard Goods, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

American Hard Goods ("we" and "us") is the operator of (https://www.americanhardgoodsinc.com/) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.


1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time, there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.


2. Returns

2.1 Return Due To Change Of Mind

American Hard Goods will happily accept returns due to change of mind as long as a request to return is received by us within 15 days of receipt of item and are returned to us in the original packaging, unused and in resellable condition.

Return shipping will be paid at the customers' expense and will be required to arrange their own shipping.


Once returns are received and accepted, refunds will be processed We will notify you once this has been completed through email.


(American Hard Goods) will refund the value of the goods returned but will NOT refund the value of any shipping paid.


2.2 Warranty Returns

American Hard Goods will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.

Customers will be required to pre-pay the return shipping, however, we will reimburse you upon a successful warranty claim.

Upon return receipt of items for a warranty claim, you can expect American Hard Goods Inc. to process your warranty claim within 7 days.

Once a warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a replacement item sent to you (if stock is available)


3. Delivery Terms

3.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 - 7 days


3.2 Dispatch Time

Orders are usually dispatched within 2 business days of payment of an order

Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.


3.3 Change Of Delivery Address

For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.


3.4 P.O. Box Shipping

American Hard Goods Inc. will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.


3.5 Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.


3.6 Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.


3.7 Delivery Time Exceeded

If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.


4. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.


5. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.


6. Duties & Taxes

6.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website


6.2 Import Duties & Taxes

Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by customer upon arrival in the destination country


7. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.


8. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.


9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.


9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.


10. Customer service

For all customer service enquiries, please email us at americanhardgoods@gmail.com

 

Longwood, Florida, 32750

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©2018 by American Hard Goods

Each handmade ballpoint and rollerball pen is made unique and has no replica.

Returns are accepted due to shipping damages 15 days after the purchase of a pen. Learn more about our shipping policy 

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